ServiceNow HR Service Delivery To ReDEfine Your HR Processes

Enabling employees to reach out to HR much easier than through a visit, phone call or email. To ask a question or request a service, employees can create cases in ServiceNow where they are automatically assigned to HR specialists and then handled. To find answers to their questions, employees can also use a searchable HR-related knowledge base to read articles relevant for their job status. Thus, the application allows standardizing, tracking, managing and reporting on your HRs’ case management efforts and helps employees handle their inquiries faster, at times even without involving HR.

Creating a user-friendly portal for employees to interact with HR easily. Your employees can access relevant knowledge articles, ask questions in a live or bot-powered chat, request assets and HR services, track and execute HR tasks (e.g., sign documents or fill out surveys) and more. The app additionally allows HRs to run employee campaigns to keep employees informed on corporate matters, stimulate event participation, etc.

Managing employee life cycles and enabling related cross-departmental collaboration. HRs can easily perform sets of activities associated with employee on- and off-boarding, promotions, parental leaves, relocations, etc. and guide employees through each life cycle event step by step. HRs can also collaborate with representatives from other departments on employee life cycle activities, for example, with IT specialists on workstation provisioning.

Providing your HR department with a centralized employee document storage. The application enables not only collecting, storing, searching and retrieving documents but also managing access to them and automating associated retention and purging activities (according to your respective policies). The app also allows placing legal holds on documents needed for litigation purposes to prolong their retention period.