Additional Information
Reduce time to market, budget and staff projects based on priority, retire unneeded applications, launch new IT changes to satisfy business demand, and manage development and testing progress to gain power over your IT. ServiceNow ITBM has the potential, while our related services have the ability, to make it happen.
ServiceNow IT Business Management offers an extensive set of features consolidated into 4 bundles: Project and Portfolio Management, Application Portfolio Management, Agile Development and Test, and IT Financial Management.
Project and Portfolio Management (PPM)
Equips you with ultimate management tools to support full-cycle IT improvements, from ideas to project realizations:
- Demand Management (identifying, prioritizing and authorizing IT improvement ideas called demands).
- Project Management (initiating, planning and executing projects based on approved demands).
- Portfolio Management (logically grouping and managing connected programs, projects and demands as high-level portfolios).
- Program Management (managing closely related projects and demands as single programs).
- Resource Management (distributing resources among projects and maintaining their availability).
- Time Tracking (tracking costs for each task within ServiceNow ITBM by recording work time spent on it).
- Test Management (tracking manual software testing efforts).
Application Portfolio Management (APM)
Enables identifying all applications used in your company and measuring their usefulness to let you decide on investing in, maintaining, replacing or retiring your apps based on their relevance.
Agile Development and Test
Provides the tools for organizing software development and testing processes based on both Agile and Waterfall methodologies:
- Agile Development (executing development tasks as part of product- or project-based development efforts).
- Test Management 2.0 (orchestrating testing efforts associated with Agile Development).
IT Financial Management (ITFM)
Brings cost modelling into IT management to let you maturely track and reduce IT costs as well as track and maximize the financial value that IT brings to your business:
- Financial Planning (predicting and allocating budget for projects, portfolios and programs).
- Financial Charging (tracking IT costs associated with business units and their requests).
- Financial Modelling (monitoring how money is spent in IT to improve cost reduction).
Additionally to these four bundles, ServiceNow ITBM offers the Performance Analytics application used for gaining deep-lying ITBM insights like opportunities for backlog optimization or portfolio cost reduction.